Support

Need help with a download, a prompt, or a licensing question? The archive desk is staffed and ready — reach out any time.

Contact

Email us directly at ayoubebay1@gmail.com and we'll get back to you as soon as possible, typically within 24–48 hours.

What we can help with

• Download or access issues with any Case File pack
• Questions about commercial licensing and usage rights
• Refund requests (see our 14-day policy below)
• Bulk, bundle, or custom prompt-pack requests
• Affiliate and JV partnership inquiries

Refund Policy

We offer a 14-day refund window from the date of purchase. If a product isn't the right fit, email ayoubebay1@gmail.com with your order details within 14 days and we'll process your refund promptly. Full terms are outlined on our Terms & Conditions page.